Take control
of your skin
Find your confidence again with a personalised treatment prescription
Authored on 24 January 2024 by Adeel Arshad,
Reviewed 24 January 2024 by Dr Ruch Karunadasa.
Know your condition?
Get help now
Tell us about your condition to get a personalised treatment plan prescribed by our expert skincare consultants. You'll be sent prescription treatment and be able to stay on track with us for all future treatments.
-
Acne
Acne affects more than 80% of people at some point in their life, but only 14% reach for help from a GP. We want to change that and enable you to easily treat and manage your acne from the comfort of your own home.
Acne is a common skin condition characterised by spots, oily skin and hot or painful skin. The 6 main types of acne are: blackheads, whiteheads, papules, nodules, pustules and cysts. Find out more about how we treat and manage acne below.
Treatments for Acne:
-
Eczema
Eczema affects around 15 million people in the UK of all ages. We can manage and prevent flare ups with a range of treatments.
There are many different types of eczema, the most common of which is atopic eczema. Symptoms of eczema include chronic itching and skin concerns.
Treatments for Eczema:
-
Psoriasis
Psoriasis affects around 1.1 million people in the UK. It is a chronic skin condition where patients experience periods of little-no symptoms, followed by flare up periods where patches of skin become red, flaky & crusty with silvery scales. The patches most often appear on elbows, knees, scalp and the lower back.There's no cure for psoriasis, but a range of treatments can improve symptoms and the appearance of skin patches.
Treatments for Psoriasis:
-
Scalp Psoriasis
Scalp psoriasis is a chronic skin condition that affects the scalp, causing red, scaly patches to develop. It is a non-contagious condition that affects approximately 50% of individuals with psoriasis, and can range from mild to severe. Symptoms may include itching, scaling, flaking, and thickening of the skin on the scalp. In some cases, it can also affect the hairline, forehead, neck, and ears. While there is no cure for scalp psoriasis, treatments such as topical creams, shampoos, and phototherapy can help manage the symptoms and reduce the frequency and severity of flare-ups.
Treatments for Scalp Psoriasis:
-
Rosacea
Rosacea affects about 1 in 10 people in the UK. The condition often appears in facial flare ups including flushing, redness, tiny blood vessels appearing, spots, thickening of the skin and sore, dry eyes. Whilst there is no cure, treatments to ease the symptoms can be really effective, used alongside good general measures wish we can help our patients implement and manage.
Treatments for Rosacea:
Why PrivateDoc?
Tried everything?
Use our simple online consultation to tell us about your symptoms. Your information is reviewed by a doctor, providing you with a tailored prescription for effective treatment.
Need treatment now?
Your consultation will be reviewed within 24 hours (often in as little as 4 hours), with your prescription despatched via next day delivery.
Not sure what the issue is?
Our simple consultation first process enables you to submit photos of the affected skin and answer a set of questions that will enable a diagnosis by a doctor where possible.
Diagnose my skin issueKnow your condition but just need a treatment that works?
If you know your condition and / or what treatment you need you can order this from us too. After an initial consultation you’ll be sent your repeat prescription treatment and you’ll be able to stay on track with us for all future treatment.
Get treatment for my conditionRegulated care you can trust
We offer personalised prescription skincare for conditions such as acne, eczema, psoriasis and rosacea. Your consultation is reviewed by UK-registered clinicians, and our service is held to the same regulatory standards as your GP practice and your local pharmacy.
-
Safe and regulated service – CQC and GPhC
Yes, our service is completely legal and fully regulated. PrivateDoc is registered with the Care Quality Commission (CQC). All our doctors are registered with the General Medical Council (GMC), and our pharmacists are registered with the General Pharmaceutical Council (GPhC). Prescribing follows National Institute for Health and Care Excellence (NICE) guidelines as well as other leading national best practice guidelines. Our service is fully compliant with all the same regulatory bodies that also look after your family GP practice and your local pharmacy.
-
Licensed medicines and a UK pharmacy supply chain
When treatment is appropriate, our doctors issue an electronic prescription to our partner pharmacy. That pharmacy is registered with the GPhC and supplies only genuine licensed medication, sourced through a fully auditable supply chain. It is registered with the Medicines and Healthcare products Regulatory Agency (MHRA) to allow prescriptions to be sent to you using our delivery partner, and works to the Royal Pharmaceutical Society’s Medicines, Ethics and Practice guidance.
-
Clinical review and ongoing support
We follow a clear process so every request for treatment is reviewed properly: your online consultation, a thorough clinical review of the information you provide, then—where appropriate—payment and secure delivery. If prescribing is not suitable, we explain next steps and you are not charged for the clinical review.
-
Fast, discreet delivery
Orders are packaged discreetly and sent by next-day delivery. Orders placed Monday to Friday before 2 pm are dispensed and dispatched the same day; orders after 2 pm or at weekends go the next working day. You receive tracking so you can follow your parcel to your door.
Get an expert diagnosis with our skincare consultation service
- Access support from UK registered GPs
- Open all day, every day, all year round
- Dispensed by our pharmacy in Edinburgh
Your skin is put through a lot of different circumstances as you live your daily life. Often we do not know know what is wrong with our skin or how to treat issues when they arise, so it is important to get the right treatment and support. Our simple skincare consultation service can help:
- Tell us about your medical history and symptoms by completing our simple online consultation
- We'll provide you with a tailored treatment plan from one of our UK registered doctors
£29.99 (consultation only)
How it works
Get an expert diagnosis if needed and a treatment plan in as little as 4 hours (max 24 hours)
Your treatment will be dispatched via next day delivery in discreet packaging
If you choose an ongoing plan we will support you all the way
FAQs
-
Is this a legal way to get treatments?
Yes, our service is completely legal and fully regulated. PrivateDoc is registered with the Care Quality Commission (CQC). All our doctors are registered with the General Medical Council (GMC), and our pharmacists are registered with the General Pharmaceutical Council (GPhC). Prescribing of any treatment follows the National Institute for Health and Care Excellence (NICE) guidelines as well as other leading national best practice guidelines. Our service is fully compliant with all the same regulatory bodies that also look after your family GP practice and your local pharmacy.
If following your consultation, our doctors confirm that prescribing treatment for you is safe and appropriate, they will issue an electronic prescription. Your prescription is sent to our partner pharmacy, who then dispense and despatch your medication. Our pharmacy partner is registered with the GPhC and supplies only genuine licensed medication – sourced through a fully auditable supply chain.
Our pharmacy partner is registered with the Medical and Healthcare products Regulatory Agency (MHRA) to allow it to send prescriptions to you using our delivery partner. They comply with the ‘Medicines, Ethics and Practice’ guidelines of the Royal Pharmaceutical Society (RPS).
-
How does the service work?
We follow a 3-step process to make sure any request for treatment is safe and appropriate, and that the treatment is sent to you securely. The 3 steps are:
- an online consultation
- a thorough review of all the information you have provided
- taking payment and delivering treatment to you.
You can find more information about this on our ‘How it works’ page.
-
Do I need an appointment and how long does it take?
Our service is available 24 hours a day for you to complete a consultation at a time that suits you, with no appointment needed.
-
How long will it take for my prescription to be delivered?
All orders are packaged discreetly and delivered by DPD next day delivery. If you place your order with us Monday to Friday, before 2 pm, it will be dispensed and dispatched the same day. Any orders placed after 2 pm, or on a Saturday or Sunday, will be dispatched the following working day. We provide you with a tracking number so you can track your parcel right to your door.
-
What if my consultation isn’t approved?
After a review of your online consultation, our doctors will make a clinical decision about whether it is safe and appropriate to prescribe treatment for you. If they decide it is not appropriate, we will let you know, and you will not be charged for this service. Where possible, we will let you know the reason why the consultation has not been approved.
-
When will you request payment for the treatment?
Where the preferred treatment option is identified as part of the consultation, we will ask for your payment details at this point. This makes it simpler if your treatment is approved, as we can then automatically process the payment and dispatch your treatment, without you having to log back in.
If the treatment options are not clear during the initial consultation, we will review and then provide you with appropriate treatment options. Payment is then taken depending on which treatment is selected.
The expert team leading our online clinics 2025
PrivateDoc is happy to introduce you to some of our leading UK-licensed clinicians who support you through diagnosis, prescribing and ongoing skincare care.
Dr Ruchira Karunadasa
Chief Medical Director
Adeel Arshad
Lead Clinician
Caroline Marshall
Head of OperationsQuality care when you need it most
Skincare blog posts
Maskne: How to treat and avoid acne from face masks
Discover how to prevent and treat maskne (acne from face masks) with these helpful tips from our clinical team. Start a skin care consultation today.
Tips for skin care in the sun
Tips for skin care in the sun from our GPs. Look after your skin this summer with our help.
What are Emollients and Why Should You Use Them
Understand what Emollients are, and how the right ones can benefit you when used correctly.
How to Build a Skincare Routine
Discover how to build a good skincare routine to ensure that you look and feel your best, every day.
The PrivateDoc Skin Clinic
Do you have a skin condition but are unsure what it is. We can help.
