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Complaints

Your feedback is vital to help us improve our services. We run an annual patient survey and publish the results on our website. Please also feel free to share your views at any time through our contact page.

If you would like to make a complaint about your experience with PrivateDoc, please write to us at.

Complaints
PrivateDoc Limited
Unit 7 Wharfside House
Prentice Road
Stowmarket
Suffolk
IP14 1RD

We aim to acknowledge all formal written complaints within five working days of receiving them, with a view to providing a full response within 20 working days of receipt of the complaint.

What if I am not happy with the response to my complaint?

Should you be unhappy with the response you received, please let us know that you are still not reassured and explain why. The person who provided you with a written response will try and resolve any continuing concerns.

What if I am still unhappy?

If you’re unhappy with the result of your complaint from this service you can appeal to the Independent Sector Complaints Adjudication Service (ISCAS). ISCAS adjudication is only designed to be used once all stages of the complaints process have been exhausted.

ISCAS

Independent Sector Complaints Adjudication Service,
70 Fleet Street,
London
EC4Y 1EU

Phone: 020 7536 6091

Email: [email protected]
Web: www.iscas.org.uk