Call customer care on: 0333 358 0200


Your feedback is vital to help us improve our services. We run an annual patient survey and publish the results on our website. Please also feel free to share your views at any time through our contact page.

If you would like to make a complaint about your experience with PrivateDoc, please write to us at.

PrivateDoc Limited
Unit 7 Wharfside House
Prentice Road
IP14 1RD

We aim to acknowledge all formal written complaints within five working days of receiving them, with a view to providing a full response within 20 working days of receipt of the complaint.

If you are unhappy with our response to your complaint, please contact the Care Quality Commission (CQC) Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA, Phone: 03000 616161