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Patient Survey Results 2021

As a responsive service we welcome feedback from our patients.  Our last patient survey was conducted in September 2021 and we will use this as a means to improve our service to you.

This survey was sent to all patients who have used the service for a consultation, regardless of treatment outcome.

The survey results are shown below. Thank you to everyone who contributed to this, we appreciate your feedback.

How we have listened

In response to the survey conducted in September 2020 we have launched a new website with a complete refresh of all clinical content.  Our aim has been to improve your user experience of our online service, making things easier to find and information easier to understand.

Behind the scenes we have also changed a number processes to improve our service to you.

Our previous survey

We prevously conducted this study in 2020, you can find the results of this study here.

Our next survey

We plan to run another patient survey in the summer of 2022.

Q1. Did you find the PrivateDoc website easy to use?

Results for 'Results graph'
ANSWER CHOICES RESPONSES
Very easy 70.71% 169
Easy 22.59% 54
Neither easy nor difficult 3.77% 9
Difficult 2.51% 6
Very difficult 0.42% 1
TOTAL 239

Q2. Did you find the information provided on the PrivateDoc website easy to find and understand?

Results graph
ANSWER CHOICES RESPONSES
Very easy 64.83% 153
Easy 29.66% 70
Neither easy nor difficult 4.66% 11
Difficult 0.42% 1
Very difficult 0.42% 1
TOTAL 236

Q3. How satisfied were you with the time it took for the doctor to review your consultation?

Results graph
ANSWER CHOICES RESPONSES
Very satisfied 76.79% 182
Satisfied 22.36% 53
Neither satisfied nor dissatisfied 0.42% 1
Dissatisfied 0.42% 1
Very dissatisfied 0.00% 0
TOTAL 237

Q4. How satisfied were you with the response from the doctor to your consultation?

Results graph
ANSWER CHOICES RESPONSES
Very satisfied 73.73% 174
Satisfied 23.31% 55
Neither satisfied nor dissatisfied 2.54% 6
Dissatisfied 0.42% 1
Very dissatisfied 0.00% 0
TOTAL 236

Q5. How satisfied were you with the time it took for you to receive your treatment after you placed an order?

Results graph
ANSWER CHOICES RESPONSES
Very satisfied 79.32% 188
Satisfied 18.14% 43
Neither satisfied nor dissatisfied 0.84% 2
Dissatisfied 0.42% 1
Very dissatisfied 1.27% 3
TOTAL 237

Q6. Did you find that PrivateDoc was helpful with any questions you had to ask?

Results graph
ANSWER CHOICES RESPONSES
Extremely helpful 49.79% 116
Very helpful 38.63% 90
Somewhat helpful 9.44% 22
Not so helpful 1.29% 3
Not at all helpful 0.86% 2
TOTAL 233

Q7. Did you have confidence and trust in the doctor who was reviewing your consultation?

ANSWER CHOICES RESPONSES
Yes, Always 88.98% 210
Yes, Sometimes 9.75% 23
No 1.27% 3
TOTAL 236

Q8. Were you involved as much as you wanted to be in decisions about your treatment?

Results graph
ANSWER CHOICES RESPONSES
Yes, definitely 84.32% 199
Yes, to some extent 13.98% 33
No 1.69% 4
TOTAL 236

Q9. Were you informed about the side effects of any treatment provided to you?

Results graph
ANSWER CHOICES RESPONSES
Yes, definitely 87.29% 206
Yes, to some extent 9.75% 23
No 2.97% 7
TOTAL 236

Q10. How do you rate our price competitiveness?

Results graph
ANSWER CHOICES RESPONSES
Excellent value 35.44% 84
Good 41.35% 98
Neutral 18.14% 43
Poor 2.95% 7
Overpriced 2.11% 5
TOTAL 237

Q11. Overall, how do you rate the service from PrivateDoc?

Results graph
ANSWER CHOICES RESPONSES
Excellent value 69.20% 164
Good 27.43% 65
Neutral 2.11% 5
Poor 0.00% 0
Overpriced 1.27% 3
TOTAL 237

Previous Survey Results

We keep all of out Patient Survey Results published for full transparency of the service we offer, please see below the previous survey results.