Patient Survey Results 2021

As a responsive service we welcome feedback from our patients.  Our last patient survey was conducted in September 2021 and we will use this as a means to improve our service to you.

This survey was sent to all patients who have used the service for a consultation, regardless of treatment outcome.

The survey results are shown below. Thank you to everyone who contributed to this, we appreciate your feedback.

How we have listened

In response to the survey conducted in September 2020 we have launched a new website with a complete refresh of all clinical content.  Our aim has been to improve your user experience of our online service, making things easier to find and information easier to understand.

Behind the scenes we have also changed a number processes to improve our service to you.

Our previous survey

We prevously conducted this study in 2020, you can find the results of this study here.

Our next survey

We plan to run another patient survey in the summer of 2022.

Q1. Did you find the PrivateDoc website easy to use?

ANSWER CHOICES	RESPONSES
Very easy	70.71%	169
Easy	22.59%	54
Neither easy nor difficult	3.77%	9
Difficult	2.51%	6
Very difficult	0.42%	1
TOTAL		239

Q2. Did you find the information provided on the PrivateDoc website easy to find and understand?

ANSWER CHOICES	RESPONSES
Very easy	64.83%	153
Easy	29.66%	70
Neither easy nor difficult	4.66%	11
Difficult	0.42%	1
Very difficult	0.42%	1
TOTAL		236

Q3. How satisfied were you with the time it took for the doctor to review your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	76.79%	182
Satisfied	22.36%	53
Neither satisfied nor dissatisfied	0.42%	1
Dissatisfied	0.42%	1
Very dissatisfied	0.00%	0
TOTAL		237

Q4. How satisfied were you with the response from the doctor to your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	73.73%	174
Satisfied	23.31%	55
Neither satisfied nor dissatisfied	2.54%	6
Dissatisfied	0.42%	1
Very dissatisfied	0.00%	0
TOTAL		236

Q5. How satisfied were you with the time it took for you to receive your treatment after you placed an order?

ANSWER CHOICES	RESPONSES
Very satisfied	79.32%	188
Satisfied	18.14%	43
Neither satisfied nor dissatisfied	0.84%	2
Dissatisfied	0.42%	1
Very dissatisfied	1.27%	3
TOTAL		237

Q6. Did you find that PrivateDoc was helpful with any questions you had to ask?

ANSWER CHOICES	RESPONSES
Extremely helpful	49.79%	116
Very helpful	38.63%	90
Somewhat helpful	9.44%	22
Not so helpful	1.29%	3
Not at all helpful	0.86%	2
TOTAL		233

Q7. Did you have confidence and trust in the doctor who was reviewing your consultation?

ANSWER CHOICES	RESPONSES
Yes, Always	88.98%	210
Yes, Sometimes	9.75%	23
No	1.27%	3
TOTAL		236

Q8. Were you involved as much as you wanted to be in decisions about your treatment?

ANSWER CHOICES	RESPONSES
Yes, definitely	84.32%	199
Yes, to some extent	13.98%	33
No	1.69%	4
TOTAL		236

Q9. Were you informed about the side effects of any treatment provided to you?

ANSWER CHOICES	RESPONSES
Yes, definitely	87.29%	206
Yes, to some extent	9.75%	23
No	2.97%	7
TOTAL		236

Q10. How do you rate our price competitiveness?

ANSWER CHOICES	RESPONSES
Excellent value	35.44%	84
Good	41.35%	98
Neutral	18.14%	43
Poor	2.95%	7
Overpriced	2.11%	5
TOTAL		237

Q11. Overall, how do you rate the service from PrivateDoc?

ANSWER CHOICES	RESPONSES
Excellent value	69.20%	164
Good	27.43%	65
Neutral	2.11%	5
Poor	0.00%	0
Overpriced	1.27%	3
TOTAL		237