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Patient Survey Results 2019

As a responsive service we welcome feedback from our patients.  Our last patient survey was conducted in September 2019 and we have used this as a means to improve our service to you.

This survey was sent to all patients who have used the service for a consultation, regardless of treatment outcome.

The survey results are shown below. Thank you to everyone who contributed to this, we appreciate your feedback.

How we have listened

In response to the survey conducted in September 2019 we have launched a new website with a complete refresh of all clinical content.  Our aim has been to improve your user experience of our online service, making things easier to find and information easier to understand.

Behind the scenes we have also changed a number processes to improve our service to you.

Our next survey

We plan to run another patient survey in the summer of 2020.

Q1. Did you find the PrivateDoc website easy to use?

patient survey results 2019
ANSWER CHOICES RESPONSES
Very easy 75.23% 164
Easy 17.89% 39
Neither easy nor difficult 3.21% 7
Difficult 1.83% 4
Very difficult 1.83% 4
TOTAL 218

Q2. Did you find the information provided on the PrivateDoc website easy to find and understand?

patient survey results 2019
ANSWER CHOICES RESPONSES
Very easy 71.10% 155
Easy 23.39% 51
Neither easy nor difficult 3.67% 8
Difficult 0.92% 2
Very difficult 0.92% 2
TOTAL 218

Q3. How satisfied were you with the time it took for the doctor to review your consultation?

patient survey results 2019
ANSWER CHOICES RESPONSES
Very satisfied 76.15% 166
Satisfied 19.27% 42
Neither satisfied nor dissatisfied 1.83% 4
Dissatisfied 0.46% 1
Very dissatisfied 2.29% 5
TOTAL 218

Q4. How satisfied were you with the response from the doctor to your consultation?

patient survey results 2019
ANSWER CHOICES RESPONSES
Very satisfied 79.36% 173
Satisfied 12.84% 28
Neither satisfied nor dissatisfied 2.75% 6
Dissatisfied 2.29% 5
Very dissatisfied 2.75% 6
TOTAL 218

Q5. How satisfied were you with the time it took for you to receive your treatment after you placed an order?

patient survey results 2019
ANSWER CHOICES RESPONSES
Very satisfied 83.33% 180
Satisfied 12.04% 26
Neither satisfied nor dissatisfied 1.39% 3
Dissatisfied 1.39% 3
Very dissatisfied 1.85% 4
TOTAL 218

Q6. Did you find that PrivateDoc was helpful with any questions you had to ask?

patient survey results 2019
ANSWER CHOICES RESPONSES
Extremely helpful 31.75% 134
Very helpful 26.27% 57
Somewhat helpful 7.37% 16
Not so helpful 1.38% 3
Not at all helpful 3.23% 7
TOTAL 217

Q7. Did you have confidence and trust in the doctor who was reviewing your consultation?

patient survey results 2019
ANSWER CHOICES RESPONSES
Yes, Always 90.83% 198
Yes, Sometimes 5.05% 11
No 4.13% 9
TOTAL 218

Q8. Were you involved as much as you wanted to be in decisions about your treatment?

patient survey results 2019
ANSWER CHOICES RESPONSES
Yes, definitely 83.94% 183
Yes, to some extent 9.17% 20
No 6.88% 15
TOTAL 218

Q9. Were you informed about the side effects of any treatment provided to you?

patient survey results 2019
ANSWER CHOICES RESPONSES
Yes, definitely 86.57% 187
Yes, to some extent 6.94% 15
No 6.48% 14
TOTAL 216

Q10. How do you rate our price competitiveness?

patient survey results 2019
ANSWER CHOICES RESPONSES
Excellent value 52.07% 113
Good 34.56% 75
Neutral 10.60% 23
Poor 0.92% 2
Overpriced 1.84% 4
TOTAL 217

Q11. Overall, how do you rate the service from PrivateDoc?

patient survey results 2019
ANSWER CHOICES RESPONSES
Excellent value 75.93% 164
Good 18.52% 40
Neutral 2.78% 6
Poor 0.93% 2
Below expectations 1.85% 4
TOTAL 216