Free UK Delivery

All deliveries are sent by Royal Mail and packaged discretely. Once your consultation is reviewed, if you are prescribed medication and it is before 1pm, your order will be shipped the same day and you will be provided with a Royal Mail tracking number.

Delivery Options

Royal Mail Tracked 24® FREE
Royal Mail Special Delivery Guaranteed® £2.50

International Deliveries

Unfortunately our service is strictly limited to the United Kingdom only.

Returns Policy

If your prescription medicines appear to be damaged or if the delivery appears to be wrong or if you have any other customer service concerns then please contact PrivateDoc on 0333 2120071. We will make every effort to replace any damaged products and/or deal with your query. Please note that we are unable to accept returns or cancellations of prescription products which you have decided you no longer wish to keep.

If for any reason you need assistance with your queries, please e-mail our Customer Services Team at E-mail customercare@privatedoc.com or call 0333 2120071

If you are calling from outside the UK please telephone: +44 333 2120071

How it works?

Complete a medical form

Our Doctors assess your form

We send you your treatment