Privacy Policy (April 2018)

Information About Us

PrivateDoc Limited is an online clinic providing a safe and secure way to receive an online consultation with a doctor for several different conditions. Prescriptions are dispensed by Omnicare Pharmacy ltd and despatched to patients following completed consultation via the Royal Mail.

We respect and value the privacy of everyone who visits this website, www.privatedoc.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

What Does This Policy Cover

This Privacy Policy applies only to your use of www.privatedoc.com website.

Your Rights

The right to be informed about Our collection and use of personal data;

The right of access to the personal data We hold about you.

The right to rectification if any personal data We hold about you is inaccurate or incomplete.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to Us using your personal data for purposes, and Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided below and we will endeavour to resolve the issue without delay. If you are unhappy with the resolution, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Data Do We Collect?

  • Name
  • contact information such as email address, postal address and telephone number
  • IP address
  • Medical History including your GP details and medication previously prescribed
  • Consultation Details

How Do We Use Your Data?

We will use your personal information ONLY to allow us to provide the services you have requested.

We will only share your information with other professional partners whom are directly involved in providing the service and care you have requested.

  • Privatedoc Ltd Customer Services
  • Doctor
  • Pharmacy
  • Royal Mail (Name & Address Only)

To improve the content and functionality of our website. To send you promotional material about the services offered by Privatedoc.com. You may opt out at any time of our email communication by clicking on the unsubscribe link at the end of every email we send you.

Your details are not shared or sold to any third parties under any circumstances.

Identity Checks

PrivateDoc Limited will perform an automated check to confirm your identity at the point that you submit your first consultation on the Privatedoc website.

We will share your name, date of birth and address with a third party provider to validate your identity.

The third party provider is contracted to us and they will not use your details for any marketing purposes and your details will not be shared outside that organisation.

By proceeding with a consultation you agree to this validation being performed.

In the event of you failing the automated check, we will require another form of ID, such as a passport or driving licence in digital format and this will be stored on your profile with us.

Lawful Basis For Processing Personal Data

Data is collected to provide clinical consultation and dispensing of medicine under regulation of the Medicines Act.

How and Where Do We Store Your Data?

All medical records by Both Clinic and Pharmacy will be retained in accordance with “Records Management Code of Practice for Health & Social Care, Jul 2016”

All data at PrivateDoc is stored in keeping with best practice for ISO 27001:2015. This means that your data is securely stored and only accessible to people with the authority to access it via our clinical application.

PrivateDoc’s databases are secured in a private network and access to these databases are granted on an exceptional basis only. Your data is secured by industry standard protocols and firewalls to prevent unauthorised access to information. PrivateDoc operates to a recovery point objective of 15 minutes, which means your data is also securely backed up and protected in the event of any disruption to our IT system.

All access to data is logged so we have a complete audit trail of your data inside of our organisation.

We do not work with 3rd parties, therefore we do not have a requirement to exchange data outside of our organisation. you can be sure that when you consent to providing your personal information to us, PrivateDoc Limited is the only user of this information.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee would normally be payable, and We will endeavour to provide any and all information in response to your request free of charge. Please contact Us for more details at Customercare@privatedoc.com

Our Use of Cookies

Cookies are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.

PrivateDoc Limited uses cookies for authentication, storing discounts codes and anonymous site analytics to record how you use the site or if you have used it before.

While you are signed into the site, we combine information from your registration cookies with analytics cookies, which we could use to identify which pages you have seen on

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at customercare@privatedoc.com, by telephone on 0333 2120071, or by post at PrivateDoc Limited, Unit 7 Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD, UK. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.