PrivateDoc is Registered with the Care Quality Commission (CQC)

PrivateDoc is a leading provider of online doctor consultation services in the UK. As a UK health care provider, PrivateDoc Limited is registered with the Care Quality Commission under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 , so you can be assured that the service you receive meets government standards at all times.

Provider Id : 1-418065013

Quality Care Services

The CQC monitors all providers for standards of quality and safety against 5 key areas, with a patient's rights and safety being central to this.

PrivateDoc's operating procedures ensure that all users of our services are safeguarded at all times, and have a transparent view of how the service PrivateDoc provides is delivered. Patients have access to the PrivateDoc patient guide at all times and access to a complaints procedure, managing expectations throughout.

Reviewed and Inspected

PrivateDoc's quality measures form part of an iterative process of review and refinement. In addition to PrivateDoc's own commitment to quality, the CQC perform regular inspections on all registered providers of care services.

PrivateDoc welcomes all feedback from patients and uses feedback as an opportunity to improve the services that PrivateDoc provides to patients. PrivateDoc conducts an annual patient survey as a opportunity to receive feedback, in addition to the regular opportunities we request feedback from our patients following treatment.

Expert Staff

Patient safety is PrivateDoc's priority, this is why we only employ the best people with stringent checks as part of the recruitment process.

All PrivateDoc staff our bound by our quality measures and charged with raising concerns as they are identified.

Patient Confidentiality

At all times your Patient records remain confidential, protected by PrivateDoc's registration with the Data Protection Act. You can request access to the information we hold about you at anytime, subject to a small administration charge.

Your Right to Complain

In the event that you have a complaint and you feel that we have not dealt with your complaint through our complaints process to your satisfaction, you can progress a complaint with advice from the Care Quality Commission.

CQC
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Phone: 03000 616 161